FAQ

In addition to the typical 3-8 business day production time, Shipping times are outlined below but are not inclusive and may change due to conditions outside of Stubborn Shiba Co's control.USA - 3-5 business days via USPS OR 3-8 business days via FedEx SmartPost Canada - 5-10 business days without tracking International - 10-20 business days without tracking ***Some items have individual shipping times and may be faster OR slower than outlined above.  In some cases products are not shipped together.  You will be provided with tracking numbers for each of the items.  Additional shipping fees will not be charged for split shipping orders.

Shipping is a flat rate calculated by the total weight of the order.

If you are unsatisfied with your order, please email info@stubbornshiba.com with the issues.

If there are issues with the quality of the print, please submit 2 photos of the garment clearly showing the print issue so we can issue a replacement. (1 photo of the entire garment, and 1 close-up photo of the printing or other issue(s)). 

Refunds/Exchange are NOT accepted due to sizing related issues.  Please double check the sizing charts before finalizing your orders.

If you are interested in a customized image of your dog, including but not limited to a specific pose, color matching, and adding personalized text do not hesitate to contact us at our support email info@stubbornshiba.com.

You can choose one of two options for processing payments.  Credit Card or Paypal.  Credit card Checkout is 100% secure and provided by Shopify.com.  You may also choose to pay through Paypal.  You do not need a paypal account to use it.  Follow the instruction on their website on how to pay as a visitor.